Patient Satisfaction and Quality of Services

At Foothill Regional Medical Center, our staff members and physicians are committed to providing every patient with compassionate patient-centered quality care and treatment. We are dedicated to ensure your satisfaction with your care and services are excellent. One of the hospital’s most important priorities is “patient safety” and to provision quality care in a healing environment. We believe in and practice “Continuous Quality Improvement.”

Foothill Regional Medical Center participates in the National Quality Initiatives to help ensure best practices are being utilized and efforts towards continuous quality improvements are taken. Our current participation in National Quality Care measures include how well we perform best practices for the care and treatment of patients for immunizations, treatment of blood clots (VTE), sepsis care, and stroke care.

Patient Experience Advocate

We are pleased do offer an onsite Patient Experience Officer to help ensure your experience with us meet your expectations, as well as to pass along any compliments to staff. To contact the Patient Experience Officer while a patient:

  • Call ext. 3424 from your bedside phone
  • Call 714-619-7700 ext. 3424 from your cell phone
  • Email our Patient Experience Officer

Our goal is make any required improvements while you are still a patient, rather than learn about the issues later.  If you encounter any obstacles in receiving excellent care, please contact our Patient Experience Officer right away.

What Our Patients Say About Us

If we fail to meet your expectations of service, we have an onsite Patient Experience Officer to help resolve your concerns during or after your stay. Her contact information is above.  After you leave the hospital, you will be contacted to complete a survey to let us know how we did. HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a standardized survey instrument and data collection methodology for measuring patients’ perspectives of hospital care.

We hope that you will strongly agree that we are provided you and your loved ones with exceptional service.

We use this information in our continuous improvement efforts. Please let our Patient Experience Officer, or any staff members and supervisors know how we can improve our services.